Senior Work Force Management Executive – Startek (Aegis Customer Support Services Pvt. Ltd.)
Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
Location: Lucknow (Gomti Nagar)
Experience: 0 – 3 Years
Salary: ₹2.75 – ₹3 LPA
Job Type: Full Time (Permanent)
Openings: 01
Posted On: Today
Category: BPO / BPM / Operations Support
Source: Verified by KaamIndia.com
KaamIndia Job Overview
KaamIndia.com brings you the latest BPO Jobs in Lucknow 2025. Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for the position of Senior Work Force Management Executive (WFM).
This role is ideal for freshers or experienced professionals (up to 3 years) in Workforce Planning, Scheduling, or Real-Time Analysis (RTA) who want to grow in a global customer service environment.
Roles & Responsibilities
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Manage day-to-day operations of the workforce team.
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Ensure efficient scheduling and resource planning across all departments.
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Develop and maintain accurate forecasts for capacity and resource allocation.
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Collaborate with management and stakeholders to identify process improvements.
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Analyze data to optimize staffing levels, reduce costs, and improve customer experience.
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Provide quick and efficient customer support responses as per company standards.
Desired Candidate Profile
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Experience: 0–3 years in WFM Planning, Scheduling, or RTA (Real-Time Analysis).
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Education: Any Graduate (preferred from Commerce, IT, or Management).
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Skills Required:
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Workforce Management Systems (WMS)
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Capacity Planning
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RTA (Real-Time Analysis)
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Scheduling and Reporting
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Strong communication & analytical skills.
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Experience in BPO / Call Centre operations preferred.
- Jobs Lucknow 2025
About Company – Startek (Aegis) Jobs Lucknow 2025
Startek (formerly Aegis Customer Support Services Pvt. Ltd.) is one of India’s leading BPM / BPO organizations, offering world-class customer experience and workforce management solutions.
It provides excellent growth opportunities, employee support, and global exposure.
⭐ Rating: 3.18 / 5 (Employee Reviews)
🌐 Industry: BPM / BPO / Customer Success
📍 Location: Gomti Nagar, Lucknow